Privacy Policy

INTRODUCTION

This Privacy Policy describes the policies and procedures of Nirva Private Limited (hereinafter referred to as "Nirva", "Company", "we", "our", or "us") regarding the collection, use, and disclosure of your information on our website and the features, content, applications, and products we offer (collectively with the Site, the "Offerings").

This Privacy Policy forms part of and is subject to our Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

By accessing or using our Site and Offerings, you consent to the collection, storage, transfer, and use of your information as described herein.

SCOPE OF PRIVACY POLICY

This Privacy Policy governs the treatment of personally identifiable information (“Personal Information”) collected by Nirva Private Limited while you access or use our website, products, and services (collectively referred to as the “Offerings”).

It also applies to any Personal Information shared with us by our business partners or that we may share with them in the course of providing our services.

This Policy does not apply to third-party websites, applications, or services that we do not own or control ("Third-Party Services").

We encourage you to review the privacy policies of any Third-Party Services you interact with, as we are not responsible for their practices.

INFORMATION WE COLLECT

We collect information to personalize, improve, and operate our Offerings efficiently. Depending on your interactions, we may collect the following:

Account Information

When you create an account, we collect details such as your name, email address, password, and contact number.

This information helps identify you as a user and enables communication related to your orders or account.

Financial Information

We do not directly collect or store your financial data (e.g., credit/debit card details).

All payments are processed through secure, third-party payment gateways ("Payment Processors").

IP Address & Device Information

We may automatically collect information from your browser or device, such as IP address, browser type, device identifiers, and interaction logs.

This helps us prevent fraud, improve security, and understand user behavior on our platform.

Cookies

We use cookies to enhance your browsing experience.

Cookies help our servers recognize your browser, remember preferences, and analyze website traffic.

You may choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

HOW WE USE YOUR INFORMATION

We use your information to:

Provide and manage our products and services
Communicate with you regarding orders, updates, and offers
Improve our website and product offerings
Ensure compliance with applicable laws
Prevent fraud, security breaches, or other prohibited activities

INFORMATION SHARING

With Our Agents

We may share limited Personal Information with our service partners, such as logistics providers, warehouse operators, or marketing agencies, only as required to fulfill your orders or requests.

Business Transfers

In case of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

Legal Compliance & Protection

We may access or disclose your information if required by law, court order, or to:

Enforce our Terms and Conditions
Prevent or investigate potential violations or fraud
Protect our rights, property, and safety or that of users or the public

SECURITY OF YOUR INFORMATION

We use industry-standard practices to protect your information from unauthorized access, alteration, or destruction.

Important: No method of transmission or storage is completely secure. Therefore, a cannot guarantee absolute data security.

You are responsible for maintaining the confidentiality of your account credentials.

ACCESS, CONTROL & DELETION OF INFORMATION

                         Your Rights
                        Registered users can view and update their account details by logging in to their profile.
You can delete cookies through your browser settings.
To delete your account, please email care@thenirva.com

                    

Once deleted, your personal data will no longer be accessible through your account, though certain non-personal or aggregate data may remain stored for compliance and audit purposes.

YOUR CHOICES

You may use most features of the website without registering.
You can opt out of marketing emails and SMS at any time.
You can limit data sharing by adjusting your privacy settings or deleting your account.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any significant changes will be communicated through our website or via email.

Your continued use of our Offerings after such updates constitutes acceptance of the revised Policy.