Refund & Return Policy - Nirva

1. Return Eligibility

Product must be unused and in original packaging.
Return request must be made within 7 days of delivery.
Invoice or proof of purchase is required.
Items purchased during clearance sale are non-returnable.

2. Non-Returnable Items

Used beauty or skincare products.
Opened sealed items.
Gift cards.
Items damaged due to misuse.

3. Refund Process

1

Submit return request via email or website.

2

Our team verifies and approves request.

3

Pickup arranged within 3–5 working days.

4

Refund processed within 5–7 business days.

4. Refund Method

Refund will be credited to the original payment method. In case of COD orders, refund will be processed via bank transfer.

5. Contact Us

Email: care@thenirva.com

Phone:

Address:

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